You can order directly from our online store for a quick and easy experience. Alternatively, feel free to give us a call or write an email if you need assistance with special orders or have specific requests. We're happy to help!

We accept a variety of payment methods to make your shopping experience convenient. You can pay using American Express, Apple Pay, Google Pay, Klarna, Mastercard, PayPal or Visa. Choose the option that works best for you!

Standard Shipping (2-4 days):
For all deliveries within Germany, a flat shipping fee of €9.95 (incl. VAT) per order applies for orders with fewer than 12 bottles/items.

Orders of 12 to 18 bottles or a total value of €100 or more qualify for free shipping nationwide (excluding German islands).

Express Shipping (Next Business Day Delivery by 18:00):
For express deliveries within Germany, an additional flat fee of €12 (incl. VAT) per order applies.
Orders placed before 10:00 AM will usually be delivered the next day.

For express shipping within the EU or special delivery requests, we are happy to provide a customized quote.

We do not offer international shipping outside of Europe, but we ship to every country within Europe.

Unfortunately, we cannot accept returns or exchanges for wines based on personal taste. However, if your order arrives damaged or defective, please contact us, and we will resolve the issue promptly.

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue to your satisfaction.

Our customer service team is available at:
📧 Email: shop@mankewe.com
📞 Phone: 06105 30 39 390

If you need to return an item or request a refund, please contact us immediately so we can assist you with the process.

Our customer service team is available at:
📧 Email: shop@mankewe.com
📞 Phone: 06105 30 39 390

We offer a diverse selection of wines, which you can explore through the categories in our website's navigation. Each wine's product page provides detailed information to help you make your choice. If you need personalized advice, feel free to visit our store or give us a call – we’re happy to assist in finding the perfect wine for you.

Some wines in our collection are vegan-friendly. You can explore wines suitable for vegans in the dedicated collection listed in our navigation.

Yes, many of our wine product pages include detailed recommendations for food pairings to help you find the perfect match. If you need further assistance, feel free to visit our store or give us a call, and we’ll be happy to provide personalized suggestions.

Yes, you can access detailed information through the wine's technical sheet, which is available on its product page. If you need further assistance or can't find the technical sheet, feel free to contact us, and we’ll gladly provide the information you need.

Store your wine in a cool, dark place with a consistent temperature, ideally between 10-15°C. Keep the bottle lying on its side if it has a cork to maintain the cork's moisture and prevent it from drying out. Avoid exposing your wine to direct sunlight, vibrations, or excessive humidity.

Red wines are best served between 16-18°C to bring out their full flavors. White wines are ideally served cooler, around 8-12°C, for crispness and freshness. Rosé wines are similar to whites and should be served at 8-10°C to enhance their light, refreshing character. Sparkling wines can be served even colder, around 6-8°C.

An opened bottle of wine can typically last 3-5 days if resealed and stored in the fridge. Red wines may last slightly longer if stored at a cool, stable temperature. Using a wine preserver or vacuum stopper can extend the wine’s freshness.

Decanting is recommended for many red wines, especially older vintages or wines with heavy tannins, as it helps aerate the wine and remove sediment. Even some younger wines can benefit from decanting to open up their aromas and flavors. If you're unsure, feel free to contact us for specific recommendations!

Yes! We offer a gift service with elegant packaging options for 1, 2, or 3 bottles for an additional fee. During special occasions, such as Christmas, we may offer this service free of charge.

Yes, we provide gift wrapping to make your wine gift extra special.

Yes! You can add a personalized message to your gift order to make it even more meaningful.

Our wines come from some of Chile's most renowned wine regions, including the Cachapoal Valley, the Aconcagua Valley, and the Millahue Valley. These regions are celebrated for their unique terroirs, offering a variety of flavors and characteristics that reflect the diverse landscapes of Chile.

Yes, we have dedicated pages for each of the vineyards we partner with. You can find these pages under Our Vineyards, where you can explore their history, winemaking practices, and unique offerings.

You can reach us via email, phone, or by using the contact form on our website. All of these options are available in the Contact section under the Service link in our navigation.

Our customer service hours are the same as our store opening hours:

• Wednesday: 3:00 PM – 8:00 PM
• Thursday: 3:00 PM – 8:00 PM
• Friday: 3:00 PM – 8:00 PM
• Saturday: 9:30 AM – 1:00 PM

We are closed on Sunday, Monday, and Tuesday.

Yes, we do! You can find us by searching for MANKEWE Weinwelt on Google Maps or by visiting the Directions page under the Service navigation point.